Resource Telecom Case Studies
Resource Telecom Group widens horizons for GRC Financial’s communications with clients
Resource Telecom Group was asked to update the telecoms system of GRC Financial, a leading Scottish firm of financial advisers, by providing a cloud-based ‘one number anywhere’, telecoms system called Horizon. As a result the company has made savings of two thirds on its existing telephony costs.
The Horizon system gave GRC an integrated, flexible, flat rate solution to its telephony issues. Since it started in 1995 the business had grown rapidly, so much so however, that its level of expansion left it with cumbersome telephony and an ongoing risk of missing out on new business opportunities due to difficulties in customers reaching the right financial adviser quickly and efficiently.
This unsatisfactory situation was due to an earlier telecoms provider burdening the company with a switching telephony system over wires which tied it also into an expensive maintenance contract.
The business struggled with eight telephone lines, spread over two sites, and clearly needed a more cost effective telephony configuration as well as a receptionist system that could direct calls in a manner which made redundant a prohibitively expensive and less efficient switching system.
For GRC we tailored a cost effective system, integrating Horizon and its on-demand telephony capability which utilised Voice over Internet Protocol (VOIP) to integrate both sites and used a dedicated single data line to suit the needs of the business.
This proven technology gave GRC the ability both to keep the same telephone numbers and to secure greater scope for expansion with the same fixed costs.
Brian Grainge of GRC Financial said: “We are really pleased with the Horizon system – it meets our expectations and the costs savings are significant.
“The Resource Telecoms team did a good job throughout the planning and installation stage.
“Please pass on our thanks.”
RTG helps BCF Technology go global with virtual telephony
Resource Telecom Group (RTG) were tasked to bring veterinary imaging company BCF Technology’s telephony up to date, by enabling their customer care department to work-anywhere with a cloud based system called Horizon. Now its network is virtual, and it has expanded to a truly 24 hour provider.
Bellshill-based BCF Technology provides X-ray and other imaging solutions for a wide range of veterinary practices, and have five offices as far afield as Minnesota, Ireland and India. Its products are distributed from 43 suppliers worldwide, meaning it needs to provide customer care to a wide range of time zones.
Their recent expansion started from the move to the Bellshill offices. Previously, it had relied on a ten year old, on-premise cable system, and had been having significant problems with call quality. The global nature of the business meant a 24 hour capability, with significantly improved call quality was needed.
Initially, BCF tried to transfer the previous system and continue with the on-premise telephony, but it soon showed its age. This was where RTG stepped in with Horizon, a virtual telephony network based entirely in the cloud.
RTG also gave BCF full control over its ‘dashboard data’ meaning it could see real time call data from each of the transnational hubs, realising invaluable statistical depth so BCF can better serve customers.
Gerry Porter, IT and Finance manager for BCF, said: “Horizon really ticked all the boxes for me. The system reduced IT overheads significantly, with nothing on the premises.
“We’re still realising the benefits. As recently as last week, we were able to pair the Horizon phones with personal mobile, customer care staff’s personal landlines. It means they can work from home, or from anywhere with internet access.
“Most important for me, the call quality is superb. We’re able to look after customers in every time zone, and be clear and understood.
“The engineers from RTG were first rate. They did the whole installation over a weekend, and they had pre-ported the variety of numbers across to a single phone number, meaning it was just a case of unboxing the right phone for the right desk, and there were no problems with the transfer of system.”
All solutions provided by Resource Telecom are guaranteed to be future-proof; a great advantage to both public and private sector health firms who are looking to control their budget and gain a long-term asset.
Customers, partners & accreditations
Panasonic Business Solutions Centre for both ISDN & Voice Over IP (VOIP) Telephone Systems. Mitel Partners. Fully Accredited BT Business Partners. Horizon from Gamma Partners.