Resource Telecom Group

Providing state of the art telecoms and IT solutions for business

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Resource Telecom Group widens horizons for GRC Financial’s communications with clients

Resource Telecom Group was asked to update the telecoms system of GRC Financial, a leading Scottish firm of financial advisers, by providing a cloud-based ‘one number anywhere’, telecoms system called Horizon. As a result the company has made savings of two thirds on its existing telephony costs.

The Horizon system gave GRC an integrated, flexible, flat rate solution to its telephony issues. Since it started in 1995 the business had grown rapidly, so much so however, that its level of expansion left it with cumbersome telephony and an ongoing risk of missing out on new business opportunities due to difficulties in customers reaching the right financial adviser quickly and efficiently.

This unsatisfactory situation was due to an earlier telecoms provider burdening the company with a switching telephony system over wires which tied it also into an expensive maintenance contract.

The business struggled with eight telephone lines, spread over two sites, and clearly needed a more cost effective telephony configuration as well as a receptionist system that could direct calls in a manner which made redundant a prohibitively expensive and less efficient switching system.

For GRC we tailored a cost effective system, integrating Horizon and its on-demand telephony capability which utilised Voice over Internet Protocol (VOIP) to integrate both sites and used a dedicated single data line to suit the needs of the business.

This proven technology gave GRC the ability both to keep the same telephone numbers and to secure greater scope for expansion with the same fixed costs.

Brian Grainge of GRC Financial said: “We are really pleased with the Horizon system – it meets our expectations and the costs savings are significant.

 

“The Resource Telecoms team did a good job throughout the planning and installation stage.

 

“Please pass on our thanks.”

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Panasonic Business Solutions Centre for both ISDN & Voice Over IP (VOIP) Telephone Systems. Mitel Partners. Horizon from Gamma Partners.