Resource Telecom Group

Providing state of the art telecoms and IT solutions for business

PRIVACY POLICY

 

RESOURCE TELECOM GROUP

means:

Resource Telecom Ltd, Resource Network Solutions Ltd, Resource Mobile Solutions Ltd, Resource Utility Solutions Ltd, Resource ICT Solutions Ltd

 

PRIVACY POLICY

Resource Telecom Group (referred to also as RTG) takes Data Protection very seriously. The purpose of this policy is to explain how we may use the data provided by you through your use of our website, including but not limited to, the online client portal or instant IT support services. By using our site and/ or using the online client portal or instant IT support services, you agree that your personal data will be used and handled as laid out in this policy.

This policy relates to the data obtained by the use of our website as described above. You may browse our site without any requirement to register. However, you may be asked for further details in order to use certain support services such as the online client portal or instant IT support services.

 

INFORMATION WE COLLECT ABOUT YOU

If you use the above mentioned online client portal, instant IT support services or ‘Contact Us section’, we will collect certain information about you. This will include the name of the individual reporting the issue, the email address of that person, the company name for whom the individual is acting, a contact telephone number and any other subject matter that the individual chooses to share.

 

STORAGE AND USE OF YOUR INFORMATION

The information provided to us on our website will only be used to support our customers at their request. It is instantly transferred to internal software packages via encrypted email. These software packages may be supported on our own internal servers or on cloud based third party supplier sites.

We have taken all reasonable steps to ensure that all of our processes are appropriate for the protection of your data and that any third -party supplier portal also has policies in place to comply with legislation and that provide for high standards of Data Protection. Software packages which are held on our own server are appropriately secured and backed up. Measures in place to protect the security of your data, include but are not limited to, the employment of a trained technical team, by carrying out ongoing data protection training of all of our employees, having appropriate policies in place (in relation to – Data Protection, Privacy, Access and use of company property, hardware, software, equipment, Internet, email and Social Media).

 

SHARING OF DATA

RTG

We may disclose information we collect from you with employees within our group of companies for the necessary purposes of fulfilling agreements entered into by both parties.

SUPPLIERS / SERVICE PROVIDERS / MANUFACTURERS

We would only share your information with third parties outwith our group in order that we can fulfil our commitments to you for provision and maintenance of services. This may be suppliers/ service providers or manufacturers.

LEGAL PROCESS

For the purpose of legal process and to ensure compliance with the law we may require to share your data in response to such a request. Likewise, should we require to take any action in relation to illegal activities or violations of policy we will disclose this information to relevant law enforcement officials/ regulatory bodies as appropriate.

In the case where we may sell or buy a business or assets, we may disclose your personal data to the prospective seller or buyer of that business or assets.

Resource Telecom Group will never sell your data to a third party for the purposes of marketing.

 

ACCURACY OF DATA

We will take reasonable steps to create and maintain accurate records of any personal data submitted by you. We do not assume responsibility for confirming the ongoing accuracy of your personal data. Changes to information we hold should be notified to us by you. We will aim to update all records within a month of any notified change.

 

COOKIES AND TRACKING

We use cookies to collect information regarding activity on our website. We use this information to analyse the traffic in order that we can make the website as useful as possible to our visitors and improve our services. You will be asked for consent on the website to the use of cookies.

 

DATA PROTECTION

RTG employees are trained and aware of Data Protection laws and the Group Data Protection Policy. If you require more information on what information the company holds, how to gain access to it or any other request under the rights as laid out under The EU General Data Protection Regulation (GDPR) 2018, please submit your request in writing, addressed to the Board of Directors at Resource Telecom Group, Unit 1 Nasmyth Building, Scottish Enterprise Technology Park, East Kilbride, G75 0QR.

The Board of Directors will always verify the identity of anyone making a subject access request before handing over any information. The Board of Directors will aim to provide the relevant data within 1 calendar month.

 

CHANGES TO THIS POLICY

RTG will from time to time, as required, make changes to this policy.

Instant IT Support

Let our engineers access your screen and resolve your IT issues with our online remote support and collaboration portal. You can install a client for permanent support, join a public session or start a new session...

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NHS Scotland Supplier

Business telecoms solutions for surgeries, hospitals and medical centres. Resource Telecom can provide your practice or hospital with a quality business telecoms solution that is guaranteed to make communication with staff and patients a thing of ease...

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Free System Evaluation

To keep up with the latest technology, improve your productivity and customer service, a free system audit and evaluation will help you make sure your communications are working harder for you. To arrange yours email or call us today on 08451 800 400

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Our guarantee

All solutions provided by Resource Telecom are guaranteed to be future-proof; a great advantage to both public and private sector health firms who are looking to control their budget and gain a long-term asset.

Customers, partners & accreditations

Partners Logos

Panasonic Business Solutions Centre for both ISDN & Voice Over IP (VOIP) Telephone Systems. Mitel Partners. Horizon from Gamma Partners.