Keeping Up To Speed With The Law – Watermans Solicitors
“Established legal firm brings its telecoms and broadband requirements into line to accommodate continuing growth”
Watermans Solicitors is a leading professional services firm specialising in accident claims and care. Established in 1999, it has built a strong reputation as one of the leading experts in personal injury actions, winning cases for victims across the country. It has a head office in Leith, in Edinburgh, and an office in Glasgow. It employs 32 people, including seven solicitors and nine non-qualified fee earners. It provides total care for clients after their traumatic events.
Watermans had a telephony system which needed to be brought up to date to match the increasing demands of the fast-growing firm. It was recognised as not being fit for purpose in terms of handling the call volume.
As the firm grew, its demand for broadband capability increased and, as a consequence of its geographical expansion, efficient connectivity was becoming a major priority.
Resource Telecom Group installed a communications package which allows Watermans’ Glasgow and Edinburgh offices to function as one cohesive unit. For instance, if call volume is such that one office is under pressure, calls are automatically routed to where there is capability.
Broadband speeds were enhanced by introducing Ethernet for the first mile at the Edinburgh office and a customised superfast broadband system for the Glasgow office.
Resource Telecom Group also backed up the new arrangements with its industry-leading aftercare and support system.
COMMENTING, COLIN HIGGINS, HEAD OF FINANCE, WATERMANS SOLICITORS
“Resource Telecom Group provides a personal service which is quite remarkable in this day and age. It goes out of its way to make you feel that you are the most important customer. That ethic runs through the company, from directors and engineers to administration and reception staff.
“The support package creates great confidence for users. For instance, we had a minor issue with a telephone recently and a call was made to the support team at 10 in the morning. The engineer – who came from the other side of the country – was with us and had it fixed by 2pm.
“Obviously, as Head of Finance, cost is a primary consideration for me, and I can say that we have seen significant financial savings in our telecoms and broadband requirements. We are now moving all our mobile telephone needs to Resource.”
All solutions provided by Resource Telecom are guaranteed to be future-proof; a great advantage to both public and private sector health firms who are looking to control their budget and gain a long-term asset.
Customers, partners & accreditations
Panasonic Business Solutions Centre for both ISDN & Voice Over IP (VOIP) Telephone Systems. Mitel Partners. Fully Accredited BT Business Partners. Horizon from Gamma Partners.