Resource Telecom Group

Providing state of the art telecoms and IT solutions for business

BCF Logo

RTG helps BCF Technology go global with virtual telephony

Resource Telecom Group (RTG) were tasked to bring veterinary imaging company BCF Technology’s telephony up to date, by enabling their customer care department to work-anywhere with a cloud based system called Horizon. Now its network is virtual, and it has expanded to a truly 24 hour provider.

Bellshill-based BCF Technology provides X-ray and other imaging solutions for a wide range of veterinary practices, and have five offices as far afield as Minnesota, Ireland and India. Its products are distributed from 43 suppliers worldwide, meaning it needs to provide customer care to a wide range of time zones.

Their recent expansion started from the move to the Bellshill offices. Previously, it had relied on a ten year old, on-premise cable system, and had been having significant problems with call quality. The global nature of the business meant a 24 hour capability, with significantly improved call quality was needed.

Initially, BCF tried to transfer the previous system and continue with the on-premise telephony, but it soon showed its age. This was where RTG stepped in with Horizon, a virtual telephony network based entirely in the cloud.

RTG also gave BCF full control over its ‘dashboard data’ meaning it could see real time call data from each of the transnational hubs, realising invaluable statistical depth so BCF can better serve customers.

Gerry Porter, IT and Finance manager for BCF, said: “Horizon really ticked all the boxes for me. The system reduced IT overheads significantly, with nothing on the premises.


“We’re still realising the benefits. As recently as last week, we were able to pair the Horizon phones with personal mobile, customer care staff’s personal landlines. It means they can work from home, or from anywhere with internet access.


“Most important for me, the call quality is superb. We’re able to look after customers in every time zone, and be clear and understood.


“The engineers from RTG were first rate. They did the whole installation over a weekend, and they had pre-ported the variety of numbers across to a single phone number, meaning it was just a case of unboxing the right phone for the right desk, and there were no problems with the transfer of system.”

Instant IT Support

Let our engineers access your screen and resolve your IT issues with our online remote support and collaboration portal. You can install a client for permanent support, join a public session or start a new session...


NHS Scotland Supplier

Business telecoms solutions for surgeries, hospitals and medical centres. Resource Telecom can provide your practice or hospital with a quality business telecoms solution that is guaranteed to make communication with staff and patients a thing of ease...


Free System Evaluation

To keep up with the latest technology, improve your productivity and customer service, a free system audit and evaluation will help you make sure your communications are working harder for you. To arrange yours email or call us today on 08451 800 400


Our guarantee

All solutions provided by Resource Telecom are guaranteed to be future-proof; a great advantage to both public and private sector health firms who are looking to control their budget and gain a long-term asset.

Customers, partners & accreditations

Partners Logos

Panasonic Business Solutions Centre for both ISDN & Voice Over IP (VOIP) Telephone Systems. Mitel Partners. Horizon from Gamma Partners.